When I touched the Acer, the mouse would move on the Dell this is not good.Because I was using a beta of Windows 10 (slow ring), I thought that the build of Windows I was using had a problem (just like in the video below, although that is not my computer) but that was not the problem.
Re-imaged twice with Win 10 Pro and did all Windows updates and still missing. Went to Troubleshoot in control panelsetting and Hardware and devices option is missing. This fixed one of our touchscreen laptops, but it did it via Windows updates. Another potential solution I mightve found: If these didnt work, I recommend running a third party driver updater, such as SnailSuite. Ive had moments where it says Im up to date on everything, but Ill check anyway and more will pop up. That is why I am trying to confirm that you can get touch to function SOMEWHERE. When was the last time the touch did work for you and what happened immediately after that. Dell Hid Compliant Touch Screen Install The DriversTo me this sounds like a firmware related issue, ESPECIALLY since you tried re-imaging the PC (did you re-install the drivers from the CD). Ive worked on a bunch of touchscreen computers that had the same symptoms, and a firmware update fixed the issue. Overall, you might want to involve Lenovo support for this one.
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February 2021
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